Customer conversation workspace

One inbox for every customer conversation.

LtsTalk helps modern teams manage website chat, WhatsApp, Messenger, Instagram and AI-assisted conversations from one clean shared inbox.

  • Web chat
  • WhatsApp
  • Messenger
  • Instagram
  • AI Agents
Inbox 4 channels
Visitor Hi, can your team help from the website chat?
Support agent Yes. We can help here, keep your context, and follow up from the inbox.
AI agent Suggested reply ready, based on the assigned website knowledge.
Lead Priority Awaiting reply
Features

Everything your team needs to manage conversations

From your website widget to messaging channels and AI-assisted workflows, LtsTalk keeps support organized in one place.

Omnichannel inbox

Manage web chat, WhatsApp, Messenger and Instagram conversations in one shared inbox.

Branded web widget

Launch a branded chat widget with your logo, colors, welcome messages and authorized websites.

Rich messages

Receive images, voice notes, videos, documents, locations, contacts and emoji reactions.

AI Agents

Create AI agents with names, roles, schedules, instructions and website knowledge.

Usage credits

Buy extra conversations, flow triggers or AI usage for temporary spikes.

Conversation labels

Tag chats as leads, refunds, VIPs or any workflow your team needs.

Smart inbox search

Search conversations by name, phone, email or message content.

Conversation ratings

Collect customer feedback after resolved conversations and review ratings in the inbox.

Channels

Meet customers where they already message you

Bring website chat, WhatsApp, Facebook Messenger and Instagram conversations into one shared inbox with channel badges and rich message support.

Web chat

Install the LtsTalk widget on authorized websites and capture visitor conversations in real time.

Visitor context

Review page, browser, device, timezone and language details when available.

Meta messaging channels

Connect supported WhatsApp, Messenger and Instagram accounts from workspace settings.

Rich media messages

Receive images, voice notes, videos, documents, locations, contacts and reactions from supported messaging channels.

AI Agents

AI agents that follow your rules

Create AI agents with clear roles, instructions, schedules, website knowledge and handoff behavior, then assign them to eligible conversations.

Assigned brands and websites

Keep each AI agent scoped to the properties it is meant to support.

Channel-based eligibility

Use configured rules to decide where an AI agent can participate.

Manual assignment

Admins and supervisors can assign, pause, resume or remove an AI agent from a conversation.

Usage-aware replies

Monthly AI agent reply limits and credits help teams manage capacity.

How it works

How LtsTalk works

Set up your workspace, connect your channels and start managing conversations in minutes.

01

Create your workspace

Start with your brand, website and team settings.

02

Install your widget or connect channels

Add the LtsTalk widget to your website and connect supported messaging channels.

03

Invite your team and AI agents

Assign conversations to agents, supervisors or eligible AI agents.

04

Support, organize and measure

Use labels, search, ratings and analytics to keep improving your service.

Inbox 4 channels
Visitor Hi, can your team help from the website chat?
Support agent Yes. We can help here, keep your context, and follow up from the inbox.
AI agent Suggested reply ready, based on the assigned website knowledge.
Lead Priority Awaiting reply
Product preview

See the Inbox in action

A clean workspace for every conversation, from first visitor message to follow-up and performance reporting.

Conversation

Visitor on pricing page

WhatsApp
Visitor Can I add more conversations for a busy month?
Agent Yes. Usage credits can add extra conversations without changing your plan.
AI agent suggestion Include a note that credits do not increase team seats or websites.
Lead Billing 4/5 rating

Context

Current page/pricing
DeviceDesktop browser
SearchName, phone, email or message
Media previewImages, documents and supported files
FAQ

Frequently asked questions

Yes. LtsTalk includes a free plan so you can launch your first workspace and test the experience before upgrading.

Supported Meta channels can be connected from your workspace settings when the feature is enabled and configured.

AI agents can be configured with instructions, schedules and website knowledge. Their availability depends on your workspace setup and plan limits.

Yes. Usage credits can add extra conversations, flow triggers or AI usage for occasional spikes. Structural limits such as brands, websites and team seats require a plan upgrade.

Branding removal is available on the Business plan.

Customers can rate their experience, and supervisors can review team performance, response times and ratings from analytics.

Why choose LtsTalk?

Why teams choose LtsTalk

Inbox 4 channels
Visitor Hi, can your team help from the website chat?
Support agent Yes. We can help here, keep your context, and follow up from the inbox.
AI agent Suggested reply ready, based on the assigned website knowledge.
Lead Priority Awaiting reply

Built for real conversations

Handle live chat, messaging channels, media, labels and follow-ups without switching tools.

Designed for teams

Owners, admins, supervisors and agents can work from one organized inbox.

Flexible for busy months

Usage credits help cover temporary spikes without forcing an immediate plan change.

AI with guardrails

AI agents follow configured rules, schedules, assigned websites and handoff behavior.

Better visibility

Search, ratings and analytics help supervisors understand what is happening across the team.

White-label ready

Manage brands, websites and widget settings from a single SaaS workspace.

Built for growing support teams

What LtsTalk helps teams improve

No invented testimonials, just practical outcomes the product is designed to support.

Pricing

Monthly plans

Simple monthly plans from Free to Business. Paid plans include a 14-day free trial.

Free

$ 0 / month
  • 1 brand
  • 1 website
  • 1 team seat
  • 50 conversations / month
  • 1,000 flow triggers / month
  • 50 AI improvements / month
  • 150 AI agent replies / month
  • Powered by LtsTalk branding
Start free

Starter

14-day free trial
$ 19 / month
  • 1 brand
  • 3 websites
  • 5 team seats
  • 150 conversations / month
  • 2,500 flow triggers / month
  • 600 AI improvements / month
  • 1,000 AI agent replies / month
  • Powered by LtsTalk branding
Start trial

Pro

Most popular
$ 35 / month
  • 1 brand
  • 5 websites
  • 15 team seats
  • 300 conversations / month
  • 5,000 flow triggers / month
  • 1,700 AI improvements / month
  • 3,000 AI agent replies / month
  • Powered by LtsTalk branding
Start trial

Business

14-day free trial
$ 59 / month
  • 3 brands
  • 10 websites
  • 30 team seats
  • 1,000 conversations / month
  • 10,000 flow triggers / month
  • 5,000 AI improvements / month
  • 5,000 AI agent replies / month
  • Remove LtsTalk branding
Start trial
Usage credits

Need more usage this month?

Buy extra credits for conversations, flow triggers or AI usage. Credits do not increase structural limits such as brands, websites, team seats or branding removal.

Extra conversations
Extra flow triggers
Extra AI improvements
Extra AI agent replies
Extra credits expire 60 days after purchase.
Resources

Explore product updates and setup guides.

Follow LtsTalk improvements and browse documentation for installation, team workflows and day-to-day usage.

Updates

News, improvements and announcements from LtsTalk.

Read updates

Docs

Guides for installing, configuring and using LtsTalk.

Browse docs

Ready to manage every conversation from one inbox?

Start with a branded chat widget, connect your channels and give your team the context they need to respond faster.