Legal

Terms and Conditions

Last updated: June 5, 2026

These Terms and Conditions ("Terms") govern your access to and use of LtsTalk, including our website, dashboard, chat widget, software, tools, APIs, documentation, and related services (collectively, the "Service").

By creating an account, installing the widget, using the dashboard, starting a subscription, or otherwise accessing the Service, you agree to these Terms. If you do not agree, do not use the Service.

These Terms are intended to protect the proper operation of the Service, our users, our platform, and our business. They should be reviewed by a qualified legal professional before public launch.

1. Definitions

For the purposes of these Terms:

  • "LtsTalk," "we," "us," or "our" means the operator of the LtsTalk platform.
  • "Customer," "you," or "your" means the person, business, company, organization, or legal entity using the Service.
  • "Workspace" means the account environment created for a Customer.
  • "Brand" means a business, project, or public-facing identity configured inside a Workspace.
  • "Website" means an authorized domain where the LtsTalk widget is installed.
  • "Agent" means any user invited by a Customer to access the dashboard or respond to conversations.
  • "Visitor" means any person who interacts with the widget installed on a Customer's website.
  • "Customer Content" means any data, text, messages, files, images, attachments, visitor information, widget settings, brand assets, or other materials submitted to or processed through the Service by Customer, Agents, or Visitors.

2. Acceptance of Terms

By using the Service, you represent that:

  1. you have read and understood these Terms;
  2. you have authority to accept these Terms on behalf of yourself or the organization you represent;
  3. your use of the Service will comply with all applicable laws and regulations;
  4. all information you provide to us is accurate, complete, and current.

If you are using the Service on behalf of a company or organization, you represent that you have authority to bind that company or organization to these Terms.

3. Description of the Service

LtsTalk provides tools for live chat, visitor engagement, team inbox management, widget customization, conversation tracking, proactive messages, attachments, transcripts, and other related communication features.

The Service is provided as a software-as-a-service platform. We may improve, modify, suspend, limit, replace, or discontinue any part of the Service at any time, with or without prior notice, especially when needed for security, maintenance, compliance, performance, abuse prevention, or business reasons.

We do not guarantee that any specific feature will always remain available in its current form.

4. Account Registration and Workspace Access

To use certain features, you may need to create an account and verify your email address.

You are responsible for:

  1. keeping your login credentials secure;
  2. maintaining accurate account information;
  3. controlling who has access to your Workspace;
  4. assigning appropriate roles and permissions to your users;
  5. all activity that occurs under your account or Workspace.

We are not responsible for losses caused by unauthorized access resulting from weak passwords, shared credentials, compromised devices, improper user management, or failure to remove users who should no longer have access.

You must notify us immediately if you believe your account has been compromised.

5. Customer Responsibility for Visitors and Conversations

You are solely responsible for how you use the Service to communicate with your Visitors.

You are responsible for:

  1. the messages your Agents send;
  2. the files your Agents upload;
  3. the information you request from Visitors;
  4. the promises, quotes, prices, policies, or commitments you communicate through the chat;
  5. your compliance with consumer protection, privacy, advertising, data protection, and industry-specific laws.

LtsTalk does not verify the accuracy, legality, quality, or appropriateness of your conversations with Visitors.

You agree not to use the Service to mislead Visitors, make false promises, collect unnecessary sensitive data, impersonate others, or conduct unlawful activity.

6. Visitor Data and Privacy Responsibilities

The Service may process information related to Visitors, including messages, contact details, visited pages, attachments, browser or device context, and other interaction data.

You are responsible for providing any required privacy notices, disclosures, cookie notices, consents, or legal bases required for your use of the widget on your websites.

You must not use the Service to collect highly sensitive information unless you have a lawful basis and appropriate safeguards. This may include, without limitation, medical information, government IDs, financial account numbers, payment card details, passwords, biometric data, precise location, or information about minors.

You are responsible for ensuring that your use of the Service complies with applicable privacy and data protection laws in the jurisdictions where you operate or where your Visitors are located.

7. Customer Content

You retain ownership of your Customer Content.

By using the Service, you grant us a limited license to host, process, transmit, display, store, back up, secure, and otherwise use Customer Content only as necessary to provide, maintain, protect, and improve the Service.

You represent and warrant that you have all rights, permissions, and legal bases necessary to submit Customer Content to the Service.

We are not responsible for Customer Content or for any claims arising from Customer Content, including claims related to privacy, intellectual property, defamation, unlawful collection of data, misleading communications, or contractual promises made to Visitors.

8. Files, Attachments, and Uploaded Content

The Service may allow users and Visitors to upload files, images, PDFs, or other permitted attachments.

You are responsible for all uploaded content and must ensure that it:

  1. is lawful;
  2. does not contain malware, spyware, viruses, or harmful code;
  3. does not violate third-party rights;
  4. does not contain prohibited or unnecessary sensitive data;
  5. complies with your own privacy policies and legal obligations.

We may restrict, reject, remove, disable access to, or delete files at our discretion if we believe they present security, legal, operational, or abuse risks.

We do not guarantee permanent storage of uploaded files unless expressly stated in a separate written agreement.

9. Prohibited Uses

You may not use the Service to:

  1. violate any law or regulation;
  2. infringe intellectual property rights;
  3. send spam, phishing, scams, fraudulent messages, or deceptive communications;
  4. distribute malware or harmful code;
  5. harass, threaten, abuse, defame, or discriminate against others;
  6. collect sensitive data without proper authority;
  7. attempt to reverse engineer, copy, scrape, overload, or attack the Service;
  8. bypass rate limits, plan limits, security controls, access controls, or billing restrictions;
  9. use the Service to build a competing product;
  10. resell or sublicense the Service without our written permission;
  11. interfere with other customers, websites, systems, or networks;
  12. use bots, automated scripts, or abusive traffic patterns that degrade the Service.

We may suspend or terminate access immediately if we believe your use of the Service creates legal, security, operational, reputational, or financial risk.

10. Plans, Limits, and Fair Use

The Service may be offered under different plans, each with specific limits, including but not limited to:

  • number of brands;
  • number of websites;
  • number of agents;
  • number of conversations;
  • flow triggers;
  • AI features;
  • storage;
  • attachments;
  • branding options;
  • other usage limits.

Plan limits are enforced at the Workspace level unless otherwise stated.

We may update plan features, limits, prices, or availability from time to time. Existing subscriptions may continue under prior terms for a limited period or may be migrated, adjusted, or discontinued as allowed by applicable law and payment platform rules.

Unlimited or internal accounts may be provided at our discretion and may be modified or revoked if abused.

11. Trials, Billing, and Payments

Paid plans may include a free trial. Unless otherwise stated, a trial does not guarantee continued free access after the trial period ends.

By starting a paid plan, you authorize us and our payment processor to charge the payment method you provide for recurring subscription fees, applicable taxes, and other charges associated with your plan.

Payments may be processed through third-party providers such as Stripe. Your payment information may be handled directly by the payment provider, subject to its own terms and policies.

You are responsible for keeping your billing information accurate and up to date.

If payment fails, we may:

  1. retry the charge;
  2. notify you;
  3. limit features;
  4. suspend your subscription;
  5. downgrade your Workspace;
  6. terminate access to paid features.

We are not responsible for bank fees, card issuer fees, currency conversion charges, taxes, or payment provider issues.

12. Cancellations and Downgrades

You may cancel or downgrade your subscription according to the options available in the billing portal or by contacting support where applicable.

Cancellation may take effect at the end of the current billing period unless otherwise stated.

After cancellation or downgrade:

  1. your access to paid features may be reduced;
  2. plan limits may apply immediately or at the end of the billing period;
  3. excess brands, websites, agents, conversations, files, or features may become inaccessible, read-only, disabled, or restricted;
  4. we are not required to delete your data immediately unless required by law or requested under applicable data rights.

We do not guarantee refunds unless expressly required by law or stated in a separate written policy.

13. Taxes

Prices may not include taxes unless expressly stated.

You are responsible for any applicable taxes, duties, levies, or governmental charges related to your use of the Service.

If we are required to collect taxes, they may be added to your invoice or charge.

14. Third-Party Services

The Service may integrate with or depend on third-party services, including hosting providers, email providers, payment processors, AI providers, messaging providers, analytics services, browser APIs, and other external tools.

We do not control third-party services and are not responsible for their availability, performance, pricing, errors, downtime, security incidents, policy changes, or data handling practices.

Your use of third-party services may be subject to their own terms and privacy policies.

We may change, replace, suspend, or remove integrations at any time.

15. AI and Automated Features

The Service may include artificial intelligence, automated suggestions, text improvement, translations, proactive flows, or other automated features.

You understand and agree that:

  1. AI-generated content may be inaccurate, incomplete, inappropriate, delayed, or misleading;
  2. translations may not be perfect;
  3. automated suggestions should be reviewed by a human before use;
  4. you remain responsible for all messages sent to Visitors;
  5. AI tools must not be used to make legal, medical, financial, safety-critical, or highly sensitive decisions without qualified human review.

We do not guarantee the accuracy, suitability, legality, or completeness of AI-generated content.

You are responsible for reviewing and approving any AI-generated output before sending or relying on it.

16. Availability, Maintenance, and Downtime

We aim to provide a reliable Service, but we do not guarantee uninterrupted, error-free, secure, or always available operation.

The Service may be unavailable or degraded due to:

  1. maintenance;
  2. updates;
  3. security incidents;
  4. hosting or network failures;
  5. third-party provider issues;
  6. excessive traffic;
  7. force majeure events;
  8. abuse prevention;
  9. legal or compliance requirements.

We may perform maintenance with or without notice.

We are not liable for lost conversations, missed messages, delayed notifications, failed sounds, browser restrictions, email delivery failures, webhook failures, or other interruptions beyond our reasonable control.

17. Browser, Notification, and Sound Limitations

Some features depend on browsers, devices, operating systems, user permissions, network conditions, or third-party APIs.

For example, browser sound alerts and desktop notifications may be blocked, delayed, disabled, or require user interaction. We do not guarantee that notifications, sounds, emails, webhooks, or alerts will always be delivered or heard.

You should not rely on the Service as your only method for urgent, emergency, legal, medical, safety, or time-critical communications.

18. Security

We use reasonable technical and organizational measures designed to protect the Service.

However, no system is completely secure. You acknowledge that use of the Service involves risks, including unauthorized access, data loss, outages, human error, misconfiguration, credential theft, third-party failures, and malicious activity.

You are responsible for:

  1. using strong passwords;
  2. controlling user access;
  3. removing inactive users;
  4. limiting sensitive data shared through the chat;
  5. securing your own websites, devices, systems, and networks.

We are not responsible for security incidents caused by your systems, users, credentials, websites, integrations, or misuse of the Service.

19. Data Retention and Deletion

We may retain Customer Content and account data for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, prevent abuse, enforce agreements, maintain backups, and operate our business.

Deletion requests may be subject to technical limitations, backup retention periods, legal requirements, fraud prevention, billing records, or legitimate business needs.

We are not responsible for data you export, copy, download, send to third parties, or otherwise remove from the Service.

20. Intellectual Property

The Service, including software, design, code, user interface, branding, logos, workflows, documentation, and underlying technology, is owned by us or our licensors.

These Terms do not grant you ownership of the Service.

You may not copy, modify, reproduce, distribute, sell, lease, reverse engineer, decompile, or create derivative works based on the Service except as expressly permitted by law or by written agreement.

You may use the widget installation code only as necessary to use the Service according to your plan and these Terms.

21. Feedback

If you provide feedback, ideas, suggestions, bug reports, feature requests, or improvements, you grant us a worldwide, perpetual, irrevocable, royalty-free right to use, modify, commercialize, and incorporate that feedback without restriction or compensation to you.

22. Publicity and Branding

Unless your plan allows removal or we agree otherwise in writing, the widget may display branding such as "Powered by LtsTalk."

You may not remove, hide, alter, or obscure required branding unless your plan expressly permits it.

We may identify you as a customer of LtsTalk using your business name or logo unless you request otherwise in writing, subject to any separate agreement.

23. Suspension and Termination

We may suspend or terminate your access to the Service immediately if:

  1. you violate these Terms;
  2. payment fails;
  3. your use creates risk to us, other users, Visitors, or third parties;
  4. we suspect fraud, abuse, spam, security threats, or unlawful activity;
  5. required by law or third-party provider rules;
  6. continued service would expose us to liability or operational harm.

Suspension or termination may result in loss of access to your Workspace, widget, conversations, files, settings, and other data.

We are not liable for losses caused by suspension or termination made in good faith to protect the Service, users, Visitors, third parties, or legal compliance.

24. Disclaimers

The Service is provided on an "as is" and "as available" basis.

To the maximum extent permitted by law, we disclaim all warranties, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, availability, accuracy, security, reliability, and uninterrupted operation.

We do not warrant that:

  1. the Service will meet your requirements;
  2. the Service will be error-free or uninterrupted;
  3. messages will always be delivered;
  4. visitors will convert into customers;
  5. notifications will always be heard or received;
  6. data will never be lost;
  7. third-party services will remain available;
  8. AI or automated features will be accurate;
  9. any business outcome will be achieved.

You use the Service at your own risk.

25. Limitation of Liability

To the maximum extent permitted by law, LtsTalk and its owners, officers, employees, contractors, affiliates, service providers, and licensors will not be liable for any indirect, incidental, special, consequential, exemplary, punitive, or lost-profit damages, including but not limited to loss of revenue, lost sales, lost leads, lost conversations, lost data, business interruption, reputational harm, or third-party claims.

To the maximum extent permitted by law, our total aggregate liability for all claims related to the Service will not exceed the amount you paid to us for the Service during the three months immediately preceding the event giving rise to the claim, or one hundred U.S. dollars, whichever is greater.

Some jurisdictions do not allow certain limitations of liability. In such cases, liability will be limited to the maximum extent permitted by applicable law.

26. Indemnification

You agree to defend, indemnify, and hold harmless LtsTalk and its owners, officers, employees, contractors, affiliates, service providers, and licensors from and against any claims, damages, liabilities, losses, costs, and expenses, including reasonable attorneys' fees, arising from or related to:

  1. your use of the Service;
  2. your Customer Content;
  3. your conversations with Visitors;
  4. your websites;
  5. your products, services, prices, policies, or promises;
  6. your violation of these Terms;
  7. your violation of applicable law;
  8. your violation of third-party rights;
  9. your failure to provide proper privacy notices or obtain required consents;
  10. actions or omissions of your Agents, employees, contractors, or representatives.

27. Governing Law and Dispute Resolution

These Terms will be governed by the applicable laws and competent authorities identified in a written agreement between the parties, or as otherwise required by applicable law.

Before filing a claim, both parties agree to attempt to resolve the dispute in good faith by contacting each other and providing a reasonable opportunity to respond.

28. Changes to the Service or Terms

We may update these Terms from time to time.

If we make material changes, we may notify you through the Service, by email, or by updating the "Last updated" date.

Your continued use of the Service after changes become effective means you accept the updated Terms.

If you do not agree with the updated Terms, you must stop using the Service.

29. Contact

For questions about these Terms, contact us through the support or contact channels provided by LtsTalk.

Website: https://ltstalk.io

30. Final Notice

These Terms are a general template and may not fully reflect all legal requirements applicable to your business, jurisdiction, customers, payment model, data practices, or industry. You should obtain legal review before relying on these Terms in production.