What changed

Active AI agents assigned to a website can now respond directly inside visitor conversations. Replies are generated from the agent configuration and the website knowledge already indexed for that workspace, so teams can provide faster support while keeping the conversation inside the LtsTalk inbox.

Why it matters

Many visitors expect quick answers before they decide to continue a conversation, request a quote or become a customer. AI agents help teams handle common questions faster, reduce repetitive manual replies and keep agents focused on conversations that need human judgment.

How it helps your team

• Visitors can receive helpful first responses without waiting for a human agent to open the inbox.
• Teams can keep answers more consistent by using configured AI agent instructions and website knowledge.
• Human agents can focus more time on complex, high-value or sensitive conversations.
• Workspace owners can monitor AI agent reply usage as part of their plan limits and available credits.

Who benefits

This update is useful for workspace owners, admins, agents, visitors and teams that receive repeated questions through their website chat. It is especially helpful for businesses with higher chat volume or teams that want faster coverage during busy periods.

Availability

Availability depends on your current LtsTalk plan, workspace configuration and available AI agent reply usage. Workspaces can use included monthly AI agent replies and, when supported by their setup, add extra AI reply credits when more capacity is needed.