Product Update
LtsTalk now supports reusable conversation labels, making it easier for teams to classify, prioritize, and find the conversations that need attention.
What changed
Workspace managers can create color-coded labels and teams can apply them directly from the conversation details panel. The inbox also includes label filters so agents can quickly focus on a specific group of conversations.
Why it matters
As inbox volume grows, teams need a simple way to mark conversations by priority, topic, customer type, or internal workflow. Labels add that context without changing the conversation itself.
How it helps your team
- Agents can identify important conversation context at a glance.
- Supervisors can filter the inbox by label to review specific workflows.
- Admins and workspace owners can keep label options consistent across the team.