LtsTalk now includes customer satisfaction ratings, prioritized Inbox search, and team performance analytics for support leaders.
What changed
Teams can now collect a 0 to 5 rating after a conversation is closed or resolved, search conversations by contact details or message content, and review team performance from a dedicated analytics view.
Why it matters
Support quality depends on fast access to context and clear visibility into team workload, response speed, and customer satisfaction. These improvements make the Inbox more useful for daily operations and supervision.
How it helps your team
- Collect customer feedback after support conversations.
- Find conversations by name, phone, email, or message content.
- Review team workload, response times, ratings, channel volume, and conversation trends.
- Give owners, admins, and supervisors better operational visibility.