LtsTalk Product Update: A More Powerful Live Chat Platform for Modern Teams

Over the past few weeks, we have been shaping LtsTalk into a more complete live chat platform for businesses that need more than a simple chat bubble.

Our goal is simple: help teams turn website visitors into real conversations, understand what customers are looking for, and respond from a clean, organized workspace.

Here is a look at what has been improved.

A more modern team inbox

The inbox has been redesigned to feel cleaner, faster, and easier to use every day. Agents can now work from a more polished interface with better conversation cards, improved message bubbles, clearer visitor details, and a more comfortable reply area.

We also improved the way conversations are organized so teams can separate active conversations from finished ones. This helps agents focus on what needs attention now, without keeping closed conversations mixed into the daily inbox.

• Modern conversation layout
• Clearer unread indicators
• Conversation assignment
• Active and finished conversation views
• Visitor details panel
• Visited pages context
• Improved message composer
• Attachments and reactions inside conversations

Branded chat widgets

LtsTalk is being built as a white-label friendly platform. Each brand can have its own widget experience, helping businesses keep their chat experience aligned with their own identity instead of feeling like a generic third-party tool.

• Brand name
• Widget colors
• Logo or launcher icon
• Welcome message
• Follow-up message
• Installation snippet
• Authorized websites

For businesses managing several brands or websites, LtsTalk is also being prepared to support multiple brands and multiple widget installations from one workspace, according to each plan’s limits.

Live visitors and page tracking

A conversation is easier to handle when the agent knows what the visitor was looking at before writing.

LtsTalk now includes visitor context such as visited pages, current or recent page activity, page history connected to the conversation, visitor contact details, assigned agent, and conversation status.

This helps support teams reply with better context. For example, if a visitor writes from a reservation page, the agent can understand the intent faster and respond more accurately.

Proactive flows

LtsTalk includes simple automated flows designed to start helpful conversations at the right moment.

• Page visit triggers
• Chat open triggers
• Delayed proactive messages
• Once-per-visitor behavior

The goal is not to overwhelm visitors, but to offer help when it makes sense. We are also improving how proactive flows behave so they can show helpful messages without filling the team inbox until the visitor actually replies.

That keeps the inbox focused on real conversations that need human attention.

Files, images, PDFs, and reactions

Modern customer conversations often need more than plain text. LtsTalk supports attachments so teams and visitors can share useful files directly inside the chat, including images and PDFs.

Message reactions also make conversations feel more natural. Sometimes a simple like, heart, or quick reaction is enough to acknowledge a message without adding extra noise.

• Image attachments
• PDF attachments
• Protected downloads
• Message reactions

Conversation transcripts

For businesses where details matter, LtsTalk can send conversation transcripts after a chat ends.

This helps customers keep a copy of important information, such as support instructions, reservation details, service notes, follow-up agreements, and conversation history.

Transcripts are especially useful for service-based businesses where customers may need to review what was discussed later.

SaaS plans and usage limits

LtsTalk now has a clearer SaaS structure with four plans, helping teams start small and grow when their support operation needs more capacity.

Public pages, documentation, and updates

LtsTalk is also becoming more complete as a public product. We have been preparing the public website with more information, clearer pricing, legal pages, documentation, product updates, and a contact form.

• A longer homepage
• Pricing information
• Terms and Conditions
• Privacy Policy
• Documentation pages
• Product updates
• Contact form
• Public content structure for future announcements

This helps customers better understand what LtsTalk does, how to use it, and what changes are being released over time.

Contact form instead of public email exposure

Instead of publishing a public email address directly on the website, LtsTalk is being prepared with a contact form.

This helps reduce spam and keeps communication more organized. Visitors can send a message through the contact page, and the request can be stored internally and forwarded to the right team.

Better foundation for a real SaaS product

Behind the scenes, LtsTalk has been moving toward a stronger SaaS foundation. These foundations are important because LtsTalk is not just a widget. It is being built as a platform that can support multiple businesses, brands, websites, and teams.

• Public registration
• Workspace onboarding
• Tenant-based plan limits
• Stripe billing preparation
• Customer portal preparation
• Platform admin tools
• Team management
• Brand and website management
• Queue-based background tasks
• Cleaner separation between public pages and authenticated dashboard

What comes next

We are continuing to improve the product in several key areas:

• Stronger analytics and visitor insights
• Better brand and website management
• Improved flow behavior
• AI-assisted reply improvement
• Live translation tools
• WhatsApp alerts for unanswered conversations
• Visitor origin and location context
• More documentation and onboarding guides

Our focus remains the same: make it easier for businesses to support visitors, start conversations at the right time, and keep every customer interaction organized.

LtsTalk is being built for teams that want live chat to feel personal, professional, and useful from the very first message.