What changed

LtsTalk now includes a first version of Meta messaging channel support. Workspace owners and admins can configure channel accounts manually, receive supported inbound text messages, and reply from the inbox when the channel reply window is open.

Why it matters

Customers often contact businesses through the channel that is most convenient for them. Bringing these conversations into the same operational inbox helps teams respond with more context and less channel switching.

How it helps your team

• Centralizes website, WhatsApp, Messenger, and Instagram text conversations in one inbox experience.
• Helps teams keep brand access and workspace boundaries consistent across external channels.
• Gives agents clear channel labels and reply-window guidance before sending a response.

Who benefits

This update is most useful for workspace owners, admins, support agents, and businesses that manage customer conversations across multiple brands or Meta messaging channels.